Shipping policy
Shipping policy
It's important to start by clarifying to customers that your order
processing times are separate from the shipping times they see at
checkout.
All orders are processed within 1 to 5 business days (excluding weekends
and holidays) after receiving your order confirmation email. You will receive
another notification when your order has shipped.
Include any other pertinent information towards the beginning, such
as potential delays due to a high volume of orders or postal service
problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be
calculated and displayed at checkout.
For simple flat rate shipping: We offer $X flat rate shipping to [list
countries].
You can also emphasize any free shipping thresholds you offer (e.g.
free shipping for orders over $75). For multiple shipping options, you
can list carrier options, prices, and delivery times in a table.
Shipping option Estimated delivery time Price
Option 1 X to X business days $X
Option 2 X to X business days $X
Option 3 X to X business days $X
Local delivery
If you offer local delivery or in-store pickup to customers in your area,
you can dedicate a section of your shipping policy page to explain the
process or create a separate shipping page specifically for local
customers.
Free local delivery is available for orders over $X within [area of coverage].
For orders under $X, we charge $X for local delivery.
Deliveries are made from [delivery hours] on [available days]. We will
contact you via text message with the phone number you provided at
checkout to notify you on the day of our arrival.
You can list out the ZIP/postal codes you service and/or consider
embedding a map here so customers can easily see if they are within
your local delivery range.
In-store pickup
You can skip the shipping fees with free local pickup at [list the locations
where in-store pickup is available]. After placing your order and selecting
local pickup at checkout, your order will be prepared and ready for pick up
within X to X business days. We will send you an email when your order is
ready along with instructions.
Our in-store pickup hours are between 9am - 3pm Monday - Friday.
Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: [list of countries].
If relevant, you can also include countries you don’t ship to: At this
time, we do not ship to [list of countries].
If you’re using calculated shipping rates: Shipping charges for your
order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them
in a table as well. You can include broader delivery timelines (e.g. 8 to
20 days) for international shipping since expectations can vary
greatly depending on the destination.
Shipping option Estimated delivery time Price
Option 1 X to X business days $X
Option 2 X to X business days $X
Option 3 X to X business days $X
Your order may be subject to import duties and taxes (including VAT),
which are incurred once a shipment reaches your destination country. [Your
Company] is not responsible for these charges if they are applied and are
your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us
which will include a tracking number you can use to check its status.
Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping
confirmation email, please contact us at support@email.com with your
name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one
of your carriers falls into this group, you should look up their policy
and communicate it to your customers here.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return
policy page if you have one.
We accept returns up to 5 days after delivery, if the item is unused and in
its original condition, and we will refund the full order amount minus the
shipping costs for the return.
In the event that your order arrives damaged in any way, please email us
as soon as possible at support@email.com with your order number and a
photo of the item’s condition. We address these on a case-by-case basis
but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at
support@email.com.
It's important to start by clarifying to customers that your order
processing times are separate from the shipping times they see at
checkout.
All orders are processed within 1 to 5 business days (excluding weekends
and holidays) after receiving your order confirmation email. You will receive
another notification when your order has shipped.
Include any other pertinent information towards the beginning, such
as potential delays due to a high volume of orders or postal service
problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be
calculated and displayed at checkout.
For simple flat rate shipping: We offer $X flat rate shipping to [list
countries].
You can also emphasize any free shipping thresholds you offer (e.g.
free shipping for orders over $75). For multiple shipping options, you
can list carrier options, prices, and delivery times in a table.
Shipping option Estimated delivery time Price
Option 1 X to X business days $X
Option 2 X to X business days $X
Option 3 X to X business days $X
Local delivery
If you offer local delivery or in-store pickup to customers in your area,
you can dedicate a section of your shipping policy page to explain the
process or create a separate shipping page specifically for local
customers.
Free local delivery is available for orders over $X within [area of coverage].
For orders under $X, we charge $X for local delivery.
Deliveries are made from [delivery hours] on [available days]. We will
contact you via text message with the phone number you provided at
checkout to notify you on the day of our arrival.
You can list out the ZIP/postal codes you service and/or consider
embedding a map here so customers can easily see if they are within
your local delivery range.
In-store pickup
You can skip the shipping fees with free local pickup at [list the locations
where in-store pickup is available]. After placing your order and selecting
local pickup at checkout, your order will be prepared and ready for pick up
within X to X business days. We will send you an email when your order is
ready along with instructions.
Our in-store pickup hours are between 9am - 3pm Monday - Friday.
Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: [list of countries].
If relevant, you can also include countries you don’t ship to: At this
time, we do not ship to [list of countries].
If you’re using calculated shipping rates: Shipping charges for your
order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them
in a table as well. You can include broader delivery timelines (e.g. 8 to
20 days) for international shipping since expectations can vary
greatly depending on the destination.
Shipping option Estimated delivery time Price
Option 1 X to X business days $X
Option 2 X to X business days $X
Option 3 X to X business days $X
Your order may be subject to import duties and taxes (including VAT),
which are incurred once a shipment reaches your destination country. [Your
Company] is not responsible for these charges if they are applied and are
your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us
which will include a tracking number you can use to check its status.
Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping
confirmation email, please contact us at support@email.com with your
name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one
of your carriers falls into this group, you should look up their policy
and communicate it to your customers here.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return
policy page if you have one.
We accept returns up to 5 days after delivery, if the item is unused and in
its original condition, and we will refund the full order amount minus the
shipping costs for the return.
In the event that your order arrives damaged in any way, please email us
as soon as possible at support@email.com with your order number and a
photo of the item’s condition. We address these on a case-by-case basis
but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at
support@email.com.